Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not purchase a ticket unless you agree with these Terms and Conditions.
References to “DTAG” in these Terms and Conditions is to the ticketing seller the Douglas Theatre Arts Group trading as Clink Theatre ABN 69 846 625 031.
Application of Terms
1. By purchasing a ticket through DTAG (online or over the phone), through the Trybooking site, or an authorised sales channel, you acknowledge and agree to comply with these Terms and Conditions.
2. Tickets are sold or issued by DTAG who are managing, producing, promoting, presenting or otherwise providing the service, event or performance for which the ticket is sold or issued (‘Presenter’). The name of the Presenter and/or the venue to which your ticket relates (‘Venue’) is usually shown on the front of the ticket but is also available from DTAG. The presenter DTAG hold no responsibility for purchasing errors made by Trybookings or the end user.
3. The Venue’s terms and conditions of entry are incorporated into these Terms and Conditions and apply to your ticket. The Venue’s terms and conditions of entry are available online.
4. These Terms and Conditions incorporate the Live Performance Australia Code of Ticketing Practice – Consumer Code (‘LPA Code’), which sets out a code of conduct for the sale of tickets to live events including consumer rights. You can find the LPA Code here
5. Your ticket may be subject to additional booking terms, which will be notified to you prior to purchase. For example, if your ticket is to a timed ticketed exhibition, your ticket will only be valid for your nominated session time. To the extent that there is any inconsistency between the additional booking terms and these Terms and Conditions, these Terms and Conditions will prevail.
6. Tickets are only valid if purchased through Trybooking or the Box Office at the Venue.
7. Ticket sales may be limited to a specified number of tickets. DTAG may cancel or refuse to accept orders which it believes are placed more than any such limits.
8. Ticket proceeds are held separate and will be refunded if the event does not proceed, if required by the LPA Code.
9. Once confirmed, your ticket and any transaction fee will not be refunded or exchanged, except as provided for in these Terms and Conditions, in the LPA Code or as required by law (including the Australian Consumer Law).
10. Bookings are subject to availability.
Pricing and Payment
11. All prices quoted are in Australian dollars and include GST if applicable. A tax invoice is available upon request to DTAG.
12. Prices are subject to change without notice.
13. A transaction fee may apply to your ticket purchase, and you will be notified of the applicable fee prior to purchase. If we agree to exchange your ticket, an exchange fee may apply.
14. You warrant that you have the authority to make payment for your ticket and that you own/hold or have express permission of the owner/holder of the credit card or other payment facility used to purchase the ticket.
15. If the amount you pay for your ticket is incorrect (regardless of whether the error arose due to an advertising error online or otherwise communicated to you, human error or a technical malfunction), DTAG may cancel the ticket and refund to you the amount that you paid and may offer a replacement ticket to you at the correct price.
Delivery, Collection and Printing of Tickets
16. Delivery of tickets will only be made upon receipt of full payment. You may request delivery of your ticket by self-print an e-ticket or to collect your ticket from the Venue’s Box Office.
17. If you elect to self-print an e-ticket, then:
a) if a duplicate copy of this ticket appears, DTAG and the Venue reserves the right to request proof of identity and proof of purchase. Unauthorised duplicate ticket holders will be refused entry to the Venue; and
b) you are responsible for printing the ticket and DTAG and the Venue reserve the right to charge an administration fee if a replacement ticket needs to be issued.
Lost or Stolen Tickets
18. Where tickets are lost, stolen, misplaced, or destroyed, DTAG may charge an administration fee to issue replacement tickets and may require proof of identity and purchase, prior to issuing a replacement ticket.
19. DTAG may not provide replacement tickets where:
a) tickets are for general admission rather than allocated seating; or
b) your request for a replacement ticket has not been received by DTAG within a reasonable time prior to the event.
Terms and Conditions of Entry
20. Attendance at the event and the right of admission is reserved by the Venue and the Presenter.
21. By attending an event, you agree to the Venue’s terms and conditions of entry.
22. The use of photographic or recording devices of any kind is not permitted, unless otherwise expressly permitted by the Venue. Bags and possessions may be inspected prior to admission.
23. You may be refused entry or required to leave the Venue if you do not comply with the Venue’s terms and conditions of entry. Tickets will not be exchanged or refunded in these circumstances, unless required by law (including the Australian Consumer Law).
Refunds, Exchanges, Cancellations and Changes
24. The Presenter may add, withdraw, or substitute artists (including the opening act/s) or vary advertised programs, performance times, Venue, seating arrangements or audience capacity. Tickets will not be exchanged or refunded because of these changes, except as provided for in these Terms and Conditions, the LPA Code or as required by law (including the Australian Consumer Law).
25. If an event is cancelled, rescheduled, or significantly relocated and provided DTAG receives authorisation from the Presenter, DTAG will attempt to notify ticket holders of the cancellation, rescheduling or relocation. However, DTAG does not guarantee that ticket holders will be informed of such cancellation, rescheduling or relocation prior to the event.
26. You may be entitled at law or under the LPA Code to a refund or exchange where an event is cancelled, rescheduled, or significantly relocated. To the extent permitted by law (including the Australian Consumer Law), neither DTAG nor any third-party Presenter will reimburse you for auxiliary expenses (such as the cost of travel, car-parking, child-care, and accommodation) or other consequential loss suffered by you in connection with your attendance or non-attendance at an event. DTAG recommends that you obtain ticket and/or travel insurance for those expenses.
27. To the extent permitted by law (including the Australian Consumer Law), neither DTAG nor any Presenter are liable to exchange or refund to you any amount beyond the face value of the ticket plus any transaction fee.
28. If DTAG reasonably forms the view that a ticket has been:
a) purchased with a stolen credit card.
b) sold in violation of Clause 32 (No Scalping or Other Unauthorised Sales); or
c) has been otherwise purchased or acquired fraudulently, DTAG may cancel the ticket.
29. Where DTAG reasonably forms the view that the ticket was purchased with a stolen credit card, DTAG will take reasonable steps to refund the ticket price to that credit card unless it is unable to do so (for example, where the credit card has been cancelled).
No Scalping or Other Unauthorised Sales
30. Tickets must not be resold or offered for resale at a premium or packaged, resold, or otherwise offered for advertising, promotional or other commercial purposes (including competitions) without DTAG prior written consent. If a ticket is sold or used in contravention of this condition, the ticket may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission.
Children’s Events and Minors
31. Admission and attendance at events and festivals designed for children may be subject to additional conditions of sale and entry. These conditions will be published on the DTAG website and, if applicable, the Presenter’s dedicated website for the event.
32. School and other group tickets are subject to availability and additional conditions may apply.
33. All persons under 18 must be accompanied by an adult whilst at the Venue. This includes all bar areas where alcohol is served. Proof of age may be required by the Venue.
Promotions and Competitions
34. If you received your ticket as a prize, gift, donation or otherwise for no cost, these Terms and Conditions, and the terms and conditions of the relevant promotion or competition (‘Competition Terms’), apply to your use of the ticket.
35. Where additional elements were included in your prize package, such as hotel accommodation, merchandise or travel arrangements, such additional elements are subject to the Competition Terms and may be subject to additional terms and conditions of the provider of such additional elements (for example, an airline for travel arrangements).
36. Where accommodation and/or travel arrangements are included in your prize, DTAG recommends that you purchase comprehensive travel insurance.
37. By purchasing a ticket through DTAG, you consent to the collection, use, disclosure, and handling of your personal information for marketing of DTAG events.
Voluntary Assumption of Risk
38. You enter the Venue at your own risk.
39. You understand that attendance at any event and/or the Venue may carry with it certain dangers, including the risk of injury and damage to you or your property.
40. By attending the event and/or the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue. This includes damage or loss caused by the acts or omissions of other ticketholders, visitors, guests, and the employees and agents of DTAG, Venue and the Presenter.
Limitation of Liability
41. To the extent permitted by law (including the Australian Consumer Law), DTAG and any third-party Presenter are not liable to you for any loss, damage, injury, delays, additional expenses or inconvenience arising as a result of your attendance or non-attendance at the Venue and/or the event. Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of DTAG and any third-party Presenter is limited to the minimum permitted by law.
42. These Terms and Conditions may be varied at any time. Any variations become effective on the day immediately after their publication on the DTAG website and apply to any purchases made after that date.
43. If any part of these Terms and Conditions is held to be invalid, illegal, or unenforceable, it will be disregarded to the extent of its invalidity and the remainder of these Terms and Conditions will remain in full force and effect.
44. These Terms and Conditions are governed by the laws of Queensland, Australia.